This month, I am scheduled at the Information Booth at work… It’s a very lonely and small place with bad ventilation and room enough for 1.5 person. I call it The Cage.
And joy of all joys, the Info Booth is the first place people go to when they arrive at our court location, this is where we “triage” them into the different waiting rooms they will have to go and give them all the different forms they have to fill out while waiting their turn at those particular counters. It’s a fairly simple job, although you do have to be very versed in all the office functions, but you are the first person they see after receiving a traffic ticket and not one of them is happy to see you. So I ask how I can help them, they briefly describe what they’re looking to do, I give them a number and, if necessary, forms to fill out. I then direct them to their specific waiting room. In a perfect world, each person should be at my counter less than 20 seconds. The info booth will see approximately 350 people on a “normalish” day. Sometimes it’s more… in fact, often it is more. It is a busy desk and there’s not much time for niceties.
Here’s a sample of what happened today before lunch.
1. This was the 3rd person I saw this morning after the doors unlocked, she slapped her ticket on my counter and said: “This officer committed a grave injustice by giving me this ticket. It was obviously an emergency for me to be on the phone.” I asked: “Are you looking to take this to court?” She said: “No, I need you to tell me where I can find his boss so I can complain about it”. I pointed to the information on the ticket showing which division the officer worked for and asked her to get in touch with that police station. She replied: “So, you’re not going to do anything about it?” to which I said: “Yes, I can give you a form to fight it in court.”
2. As you enter our office, there is a great big huge sign, 24 x 36 in, with big bold letters that reads: PLEASE OBTAIN A TICKET AT THE INFORMATION BOOTH. A woman asked: “Do I have to get a ticket like that sign says?” I said: “That’s what the sign says…”
3. After explaining options to a guy, he asked me to repeat, to which my “are you serious” face came on right away and he said: “I know you’ve already told me but I wasn’t listening.” to which I replied: “Yeah, it’s pretty much par in this place.”
4. After the second greeting to someone whose turn it was but wasn’t paying attention, the woman finally turned to me and said: “Are you talking to me?”.
5. One guy arrived at my counter and said: “I want to pay this”. I gave him a numbered ticket to get to the counter and said he cashier would call it shortly. He then replied: “No, I mean, I want to take it to court”. Without rolling my eyes too loudly, I printed a different kind of numbered ticket and gave him a form to fill out. He then asked: “How long do I have to change my mind if I decide to pay the ticket?”. I told him he’d have to make a decision by the time they call his number. He went on: “Will I be able to discuss this with a Justice of the Peace before I pay?” I looked at him and said: “it’s really your choice to do whatever you choose to do and we’ll make sure you can do that today, but you have to stop changing your mind every time I answer your questions.” Then I got: “Ok, I’ll pay!”
6. One guy came with a parking ticket which we cannot accept at our location as they have their own offices throughout the city. I asked him to take a look at the offices at the back of his ticket and that he’d have to go to one of those instead. He insisted that we were one of the locations to which I said: “Sorry sir, I’m afraid we’re not”. He insisted on handing me the ticket anyway, so I turned it around and showed him the 4 locations I was referring too. After looking at it quickly, he ripped it off my hands and was about to say something, but didn’t, and stormed out and then added: “I’ll get my day in court, don’t worry asshole!”
7. About 30 minutes later, another person came in with a parking ticket, this time he wanted to pay, so I explained that he couldn’t do that here and referred to the back of his ticket for location. So he immediately said: “What the fuck are you good for then?”. Without missing a beat, I replied: “I’m told I make a pretty good spaghetti sauce!”
8. The counter at the info booth has a very small opening in the plexiglass window, big enough to slide papers back and forth really. While it wasn’t busy, one guy came and asked if I could throw out his half-emptied coffee cup and paper wrapping from whatever he had just eaten, putting them on the ledge, like I was suppose to force them through the little opening in the window… I replied: “No, I can’t. But if you just turn around, there’s a garbage can right there.” I’m not kidding when I say that a big fat ugly beige square garbage bin was less than 5 feet away from where he was standing…
9. This lady came back to my counter with the form I had given her to fill out less than 15 minutes ago. She asked if she should get a new form or would they accept this one. I took a look at what she was holding. All the information had been written then scratched off and written again on top of the scribbage and some of it scratched again… I didn’t answer, I just gave her a new form. I’m sure she figured it out she was supposed to rewrite it all over again before they call her number.
10. After explaining the specific paperwork a gentleman had to do to file a motion to change a court date, he quickly unbuttoned his shirt to show me a VERY recent incision on his chest and said: “How can I do all this after I’ve had heart surgery?” I told him he could get assistance from any family members, it was allowed. He picked up the papers and asked what he was supposed to do when they called him at the counter. I said: “Well, don’t be so graphic next time you want to tell someone you’ve had surgery and make sure you forms are filled out, the clerk at the counter will do the rest.”
11. One guy arrived at my counter and said: “I have a terminal illness. What can I do about this ticket?”
12. One guy arrived at my counter and made the international sign of “writing in the air”, you know, the one you do at a restaurant to signal the waiter you’d like the bill? I just said: “Sir, I can answer your question, but I don’t do mime”. He asked for a form to request a court date…
13. As I was finishing with a customer and he was picking up his papers on the counter, the guy behind him rushed himself in front of him so I could help him right away. I wanted to point out how rude he was so I said: “You couldn’t wait for that person to be finished before rushing the counter?” He replied: “No, I don’t want to be late to file this”…
And that was just the morning’s best moments…