That is to say, when the customer is the issue…
I have to admit that I was expecting a lot worse after returning to work. I was dreading everyone’s negativity in attitudes and comments, but I was very wrong. It seems most people understand that the labour disruption was sort of out of our hands and they didn’t come in with the need to push anyone’s buttons.
Of course, it wasn’t true for everyone.
This lady came in and announced that she wanted to get court dates for a couple of tickets belonging to her boyfriend. One quick look at them informed me she was too late:
Me: I’m sorry Ma’am but it’s too late to file for these. The time allowed has already passed and…
Ma’am: Whaaaaat?
Me: … and you’ll need to wait until you receive a letter from Court Services in the next few days. Once you have this letter, you can return and apply for a reopening with a Justice of the Peace.
Ma’am: But you were on strike, I couldn’t come.
Me: I’m sorry but the courts were open for business and…
Ma’am: You were on strike!!!
Me: Yes, but these offices were open and people could still come and request court dates or make payments.
Ma’am: So you can’t have your garbage picked up, but you can get a court date?
Me: That’s correct.
Ma’am: So you can’t go to the public pool, but you can go to court.
Me: (Silently shutting down) Yep.
Ma’am: So you cannot have a heart attack, but you can pay your speeding tickets.
Me: (Silently bleeding internally) Yep.
Ma’am:So you can’t renovate your home, but you they’ll take your money for your tickets though.
Me: You know, you can come up with a dozen more examples but it won’t change the fact that the courts were open to the public during the labour disruption. It was on the City’s website and I know for a fact that there were absolutely no picketers at this location, making it ideal for anyone that wanted to take action on their tickets.
Ma’am: Certainly I’m not the only person to have this problem today?
Me: Actually? You are the first one I’ve encountered this whole week.
Ma’am: That’s not the end of this, I’m gonna call him right now and see what he says about that.
Me: Next!
Later on, after taking over a co-worker’s counter space, this guy comes and hand me one the pens we lend out, every time asking that they return them when done filling up their forms.
Dude: Here’s your pen man.
Me: (reaching for it through the opening) Thanks.
Dude: (not letting go of the pen) Are you sure you’ll give it back to her? I don’t want to get in trouble and have her thinking I didn’t return it.
Me: (not sure if he’s joking or not) I’ll make sure she knows.
Dude: (still not letting go of the pen) Are you sure?
Me: Dude, it’s a $0.02 pen. If it’s that important to you, why don’t you keep it and wait another half hour for her to return.
Dude: You’re an asshole (then lets got of the pen)
Me: Next!









